TERMS OF SALE

CameraQuest is a Cosina Voigtlander USA Distributor.  New Voigtlander products are sold with the one year  Voigtlander USA warranty.  See Warranty Details   Bessa Rangefinder bodies will not be shipped unless the Rangefinder alignment is correct.   Voigtlander Items NOT in stock will generally be shipped to you within 2 weeks of receipt of payment, though the target turn-around is 10 days. The exception are advance orders on new products which have yet to be released.   

Used items are sold without warranty unless specifically stated otherwise. 

Prices do not include shipping unless specifically stated otherwise.    Sales tax will be charged on purchases shipped within California.  CameraQuest ships to most foreign countries.    Prices are subject to change without notice.  Foreign customs fees, if any, are the responsibility of the buyer.

RETURNS and REFUNDS: If you are unhappy with a purchase for any reason, you may RETURN it for a  refund of the purchase price (not shipping) less a 10% restocking fee,  for 10 days after receipt, so long as the item is returned in the EXACT condition as shipped.   A small scratch, a torn box, missing or opened packaging materials including a camera strap or batteries, all translate to "no return."    Refunds will usually be made within 3 business days of satisfactory receipt of the returned item.  If I am out of town, the matter will have to wait until I return to inspect the item.  Be sure to insure the returned item.  If it is lost or damaged in transit, I will not issue a refund or exchange.   Return shipping and insurance is at your expense.  Shipping charges will not be reimbursed under any circumstances.

INSURANCE and shipping:  I suggest the return package be shipped USPS with insurance and delivery confirmation (within the US), however shipping method is up to you.  I insure the package on its way to you.  If it is lost or damaged,  I will deal with the insurance, and either send a new item, or issue a refund, make the insurance claim, and collect the insurance.   If you return an item, it is your responsibility to insure it.    If the package is lost or damaged on its way back to me for a refund or exchange, you make the insurance claim, collect the claim, and the item is yours.  I do not refund or exchange for items lost or damaged in transit back to me. 

Return Shipping Address:  Stephen Gandy, 1336 Moorpark Rd, Box 184, Thousand Oaks, CA, 91360-5224.  Take note that the address is simply "Box 184," not "PO Box."

Order Cancellations  will receive a full refund, within 5 business days of the email notification.    If unforeseen events prevent me from filling your order, I will cancel your order and reimburse you  with a full refund with 5 business days of notification.   

Revised: January 12, 2005 .  Copyright © 2004 Stephen Gandy. All rights reserved.    This means you may NOT copy and re-use the text or the pictures in ANY other internet or printed publication of ANY kind.  Information in this document is subject to change without notice.  Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.