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IMPORTANT: I am on VACATION until August 9th! ALL US orders placed thru the CameraQuest site by August 8th totaling over $200 (not including sales tax) will get free shipping within the US by USPS priority mail. ALL International orders placed thru this site by August 8th totaling over $500 will get FREE USPS Express Mail international shipping. I plan to ship all the vacation back orders by August 11th. I will check emails once a day from the beach. The FAQ page explains how to place your order. MANY THANKS!
Placing Orders and FAQ
With a total of one employee, not quite.
Email or Paypal to Stephen@CameraQuest.com Los Angeles
Grading Scale Return Policy Warranty on NEW Voigtlander TERMS of Sale
Don't be Mislead by Dealers "forgetting" to tell you their Grey Market Voigtlander goods don't have the Factory USA Warranty! Without access to parts and factory training, how are they going to fix something under their "warranty"?
Placing Orders
PAYPAL PAYMENTS: This site does NOT have a cart system. The fastest easiest way to pay at CameraQuest is by Paypal. Your order will also SHIP FASTER if you pay by Paypal than paying directly by credit card. You can of course use a credit card to make your payment with Paypal, including American Express which I do not take directly. Just log into your Paypal account and follow the SEND MONEY menu. Write in the Paypal note what you are buying. Add 9.75% sales tax ONLY if you are in California. Add up what you want to buy (Price list in US dollars), and make payment to my Paypal ID: Stephen@CameraQuest.com. International orders have a minimum of $35 Express Mail shipping for small items, $40 for a camera or lens, or $45 for a camera and lens. NEW Voigtlander orders over $200 get free USPS priority mail shipping within the US. Don't worry if you get the total wrong: you will either receive a refund or be asked for additional funds by email. I do not charge fees to accept payment by Paypal.
CREDIT CARD please use the CREDIT CARD FAX linked here. Just fill out the form in Microsoft Word, then FAX it to the number on the FAX form, or send it by email as a jpg, PDF, or word.doc attachment, your choice. PS. Paypal payments will get your orders shipped about a day faster than credit card payments!
FAX to 1-858-300-5095
Please Do NOT add a FAX cover.
The FAX number is exclusive to CameraQuest. Your FAX will be stored on a secure server.
OTHER PAYMENT OPTIONS:
US BUYERS: Personal check, money order, or cashiers check made out to "Stephen Gandy"
FOREIGN BUYERS: Western Union, Bank Wire Transfers over $1000. Postal money order accepted from Canadian buyers only.
Due to fraud problems in the past, I do NOT take credit card orders from Malaysia, Nigeria, Indonesia, or the former Republics of the Soviet Union -- sorry. I will accept Western Union payments.
WESTERN UNION to "Stephen Gandy" 1336 Moorpark Rd, Box 184, Thousand Oaks, CA 91360
ADD 9.75% Sales Tax ONLY if I ship within California (Sales Tax changed to 9.75% effective July 1st 2009)
Mailing Address
Stephen Gandy
1336 Moorpark Rd, Box 184
Thousand Oaks, CA 91360-5224 USA
(make sure you use write "Box 184" -- "PO Box" will go to the wrong address!)
SHIPPING INFO
US Shipments: Standard CameraQuest shipping within the USA is USPS priority mail. Your postman will deliver the package. Average time to the East Coast from Los Angeles is 3 to 4 days. FREE priority mail shipping within the US for NEW Voigtlander orders OVER $200. The minimum shipping / handling fee within the US is $8 for items smaller than a lens, $15 for one lens or one camera body, $20 for one camera body and up to four lenses. Once shipped by USPS, you should receive a USPS email with the tracking number which allows online tracking at USPS.com. USPS Express Mail and Fed Ex are both extra cost options. LIMITED TIME SPECIAL: Free shipping within the USA on NEW Voigtlander order over $200 placed through this site!
International Shipments: Effective January 1, 2007 standard CameraQuest international shipping to most international destinations is USPS Express Mail. Average delivery time to most locations internationally us 5 to 7 business days, usually less. Express mail provides tracking and fewer lost orders. Your PHONE NUMBER is required for the package. Once shipped by USPS, you should receive a USPS email with the tracking number which allows online tracking at USPS.com. Fed Ex is required to some locations, $100 minimum.
Internationally Fed Ex at $100 minimum is required to some locations, including the Middle East, Mainland China, Indonesia, and South America. Most Fed Ex shipments arrive in 2 to 4 days, however any shipment can be delayed by customs. Your PHONE NUMBER is required for the package.
International customs duties, if applicable, are the responsibility of the buyer. The US does not charge VAT or duties on export items.
Orders are placed in the order of payment. It's a big internet, many people can ask questions or show interest. The person who makes payment first gets it.
Prices are in US dollars only. California law requires 9.75% sales tax for shipments within California only.
Mistakes: If it can be made, I have probably already made it. If I haven't made it, my subconscious is undoubtedly searching for it and will make it. Nevertheless, I correct my mistakes as quickly as possible. I am not out to take advantage of you in some way. The world is too small a place for that.
Likewise, I will not honor the occasional pricing error which might turn up due to clerical errors. They are rare, but they can happen.
CameraQuest is a Cosina Voigtlander USA Distributor. New Voigtlander products are sold with the one year Voigtlander USA warranty. See Voigtlander USA Warranty Details. Used Voigtlander items do not have a warranty unless specifically advertised as such.
New -- Unused in the original factory box
Mint has next to no wear on item, but has (presumably) been used, almost the same as New
Mint- Still a very clean and beautiful piece, shows signs of very slight wear, usually very minor scratches or wear marks.
Excellent ++ Very clean, but a few more wear marks than Mint-. This is still a very nice camera or lens in collectible condition
Excellent + Shows slight wear, but item still taken care of and not abused
Excellent Item shows average wear, brassing. It has been used.
Very Good Items shows a lot of wear, usually brassing and lots of marks/scratches
All items, unless otherwise stated, are in good working order.
Optics are described separately from cosmetics. Sometimes you can have a worn lens with near mint glass, or a mint lens with damaged glass.
Working condition and defects, such as dents or engravings, are described separately.
Inevitably no one will agree with anyone ALL the time on grading. Please understand that although mistakes might occur, no intent is made to mislead. It's much easier and faster to do it right the first time than to disappoint customers. All items are in working condition unless otherwise stated.
Special Conditions such as engravings, dents, deep or large scratches, are described in addition to the above terms.
USED Cameras: Each used item is inspected when it is listed in inventory, and again before it is shipped. Dealing with used cameras decades old, it is possible something can stop working between the time it was bought, and the time it is sold months later. Used cameras and lenses are checked to see that the controls work smoothly, the shutters work, the glass is clean and un-damaged, and that the meters work. Unless the camera is overhauled (it would be listed as such), the shutter speeds and meter calibrations are not checked on repair equipment. I do make sure the range of shutter speeds are accurate and changing at least to the eye, and that the meter is accurate to the f/16 sunny day rule (bright sunlight, the meter should show f/16 at 1/ASA shutter speed). The exception to this are cameras / lenses listed for sale with various defects. For all of that, if something is not right, we can try to work it out, or you may return it, see the return policy below.
USED ITEMS: I check all items before putting them out for sale, and also when I ship them out to make sure they are in working condition. I check used camera shutters and meters to make sure they are approximately accurate, i.e. I check them by eye to make sure the shutter works at all speeds, that each speed is definitely different from the next, and I make sure the meter gives the correct exposure outdoors. I do not check each camera shutter and meter on calibration equipment.
NEW or USED, If you don't like what you have bought FOR ANY REASON, just return it within 10 days of receipt. You will get a refund of the purchase price less a 10% restocking fee providing the item is returned in the same NEW condition as it was shipped -- otherwise no return. Let me know that you are returning the item to arrange tracking. See TERMS OF SALE for more details.
THE EXCEPTION to this Return Policy are SPECIAL ORDER items acquired at your request (which are sold specifically without return or refund privileges) OR items marked NO RETURN in the inventory section.
Home Camera Articles FOR SALE I Buy / Wants Repairs Books Adapters
Revised: July 28, 2010 . Copyright © 1996-2010 Stephen Gandy. All rights reserved. This means you may NOT copy and re-use the text or the pictures in ANY other internet or printed publication of ANY kind. Information in this document is subject to change without notice. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.