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Placing Orders and FAQ
CameraQuest is a Voigtlander USA Distributor
Email or Paypal to Stephen@CameraQuest.com Phone 818-879-1968 Los Angeles
Grading Scale Return Policy Warranty on NEW Voigtlander TERMS of Sale
PLACING ORDERS - Shopping Cart CLICK HERE
Use Your VISA, MASTERCARD, AMERICAN EXPRESS, or Regular Paypal Account!
NEW or USED, If you don't like what you have bought FOR ANY REASON, just return it within 30 days of receipt. You will get a refund of the purchase price without no restocking fee. The item and its factory packaging must be safely received back in the same NEW condition as it was shipped -- otherwise no return. Let me know that you are returning the item to arrange tracking. See TERMS OF SALE for more details.
USED ITEMS: I check all items before putting them out for sale, and also when I ship them out to make sure they are in working condition. I check used camera shutters and meters to make sure they are approximately accurate, i.e. I check them by eye to make sure the shutter works at all speeds, that each speed is definitely different from the next, and I make sure the meter gives the correct exposure outdoors. I do not check each camera shutter and meter on calibration equipment.
THE EXCEPTION to this Return Policy are SPECIAL ORDER items acquired at your request (which are sold specifically without return or refund privileges) OR items marked NO RETURN in the inventory section.
CameraQuest is a Cosina Voigtlander USA Distributor. New Voigtlander products are sold with the one year Voigtlander USA warranty. See Voigtlander USA Warranty Details. Used Voigtlander items do not have a warranty unless specifically advertised as such.
Mailing Address
Stephen Gandy
1336 Moorpark Rd, Box 184
Thousand Oaks, CA 91360-5224 USA
(make sure you use write "Box 184" -- "PO Box" will go to the wrong address!)
Alternatives to the Shopping Cart are explained below:
PAYPAL PAYMENTS: The fastest easiest way to pay at CameraQuest is by Paypal. Just log into your Paypal account and follow the SEND MONEY menu. Write in the Paypal note what you are buying. Add 9% sales tax ONLY if you are in California. Add up what you want to buy (Price list in US dollars), and make payment to my Paypal ID: Stephen@CameraQuest.com . Don't worry if you get the total wrong: you will either receive a refund or be asked for additional funds by email. I do not charge fees to accept payment by Paypal.
International orders have a minimum of $35 Express Mail shipping for small items, $42 for a camera or lens, or $47 for a camera and lens. INCLUDE YOUR PHONE NUMBER FOR THE PACKAGE!
WITHIN THE US NEW Voigtlander orders over $200 receive FREE USPS priority mail shipping within the US.
CREDIT CARDS: You may use credit cards in the Shopping Cart linked above, or the CREDIT CARD FAX FORM. Just fill out the form in Microsoft Word, then FAX it to the number on the FAX form, or send it by email as a jpg, PDF, or word.doc attachment, your choice. Visa, MasterCharge, Discover, American Express
FAX to 1-858-300-5095
Please Do NOT add a FAX cover.
The FAX number is exclusive to CameraQuest. Your FAX will be stored on a secure server.
OTHER PAYMENT OPTIONS:
US BUYERS: Personal check, money order, or cashiers check made out to "Stephen Gandy"
FOREIGN BUYERS: Western Union, Bank Wire Transfers over $1000. Postal money order accepted from Canadian buyers only.
Due to fraud problems in the past, I reserve the right to turn down credit card sales which I do not approve
WESTERN UNION to "Stephen Gandy" 1336 Moorpark Rd, Box 184, Thousand Oaks, CA 91360
ADD 9% California Sales Tax for California sales.
SHIPPING INFO
Most Packages are Shipped within 2 Business Days of Payment
US Shipments: Standard CameraQuest shipping within the USA is USPS priority mail. Your postman will deliver the package. Average time to the East Coast from Los Angeles is 3 to 4 days. FREE priority mail shipping within the US for orders OVER $200. The minimum shipping / handling fee within the US is $8 for items smaller than a lens, $15 for one lens or one camera body, $20 for one camera body and up to four lenses. Once shipped by USPS, you should receive a USPS email with the tracking number which allows online tracking at USPS.com. USPS Express Mail and Fed Ex are both extra cost options. LIMITED TIME SPECIAL: Free shipping within the USA on orders over $200 placed through this site!
International Shipments: Effective January 1, 2007 standard CameraQuest international shipping to most international destinations is USPS Express Mail. Average delivery time to most locations internationally us 5 to 7 business days, usually less. Express mail provides tracking and fewer lost orders. Your PHONE NUMBER is required for the package. Once shipped by USPS, you should receive a USPS email with the tracking number which allows online tracking at USPS.com. Fed Ex is required to some locations, $100 minimum.
Internationally Fed Ex at $100 minimum is required to some locations, including the Middle East, Mainland China, Indonesia, and South America. Most Fed Ex shipments arrive in 2 to 4 days, however any shipment can be delayed by customs. Your PHONE NUMBER is required for the package.
International customs duties, if applicable, are the responsibility of the buyer. The US does not charge VAT or duties on export items.
Orders are considered placed when payment is received. It's a big internet, many people can ask questions or show interest. The person who makes payment first gets it.
Prices are in US DOLLARS only. California law requires 9% sales tax for shipments within California only.
Mistakes: If it can be made, I have probably already made it. If I haven't made it, my subconscious is undoubtedly searching for it and will make it. Nevertheless, I correct my mistakes as quickly as possible. I am not out to take advantage of you in some way. The world is too small a place for that.
Likewise, I will not honor the occasional pricing error which might turn up due to clerical errors. They are rare, but they can happen.
New -- Unused in the original factory box
Mint has next to no wear on item, but has (presumably) been used, almost the same as New
Mint- Still a very clean and beautiful piece, shows signs of very slight wear, usually very minor scratches or wear marks.
Excellent ++ Very clean, but a few more wear marks than Mint-. This is still a very nice camera or lens in collectible condition
Excellent + Shows slight wear, but item still taken care of and not abused
Excellent Item shows average wear, brassing. It has been used.
Very Good Items shows a lot of wear, usually brassing and lots of marks/scratches
All items, unless otherwise stated, are in good working order.
Optics are described separately from cosmetics. Sometimes you can have a worn lens with near mint glass, or a mint lens with damaged glass.
Working condition and defects, such as dents or engravings, are described separately.
Inevitably no one will agree with anyone ALL the time on grading. Please understand that although mistakes might occur, no intent is made to mislead. It's much easier and faster to do it right the first time than to disappoint customers. All items are in working condition unless otherwise stated.
Special Conditions such as engravings, dents, deep or large scratches, are described in addition to the above terms.
USED Cameras: Each used item is inspected when it is listed in inventory, and again before it is shipped. Dealing with used cameras decades old, it is possible something can stop working between the time it was bought, and the time it is sold months later. Used cameras and lenses are checked to see that the controls work smoothly, the shutters work, the glass is clean and un-damaged, and that the meters work. Unless the camera is overhauled (it would be listed as such), the shutter speeds and meter calibrations are not checked on repair equipment. I do make sure the range of shutter speeds are accurate and changing at least to the eye, and that the meter is accurate to the f/16 sunny day rule (bright sunlight, the meter should show f/16 at 1/ASA shutter speed). The exception to this are cameras / lenses listed for sale with various defects. For all of that, if something is not right, we can try to work it out, or you may return it, see the return policy below.
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Revised: May 12, 2013 . Copyright © 1996-2013 Stephen Gandy. All rights reserved. This means you may NOT copy and re-use the text or the pictures in ANY other internet or printed publication of ANY kind. Information in this document is subject to change without notice. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.