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CameraQuest is a Voigtlander USA Distributor
Email [email protected] Phone 818-879-1968 Los Angeles
Open Monday to Friday 9 to 3 PM Pacific Time except holidays
3 PM cutoff for shipments going out that day
Grading Scale Return Policy Warranty on NEW Voigtlander TERMS of Sale
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NEW or USED, If you don't like what you have bought FOR ANY REASON, just return it within 30 days of receipt. You will get a refund of the purchase price without no restocking fee. The item and its factory packaging must be safely received back in the same NEW condition as it was shipped -- otherwise no return. Let me know that you are returning the item to arrange tracking. See TERMS OF SALE for more details.
USED ITEMS: I check all items before putting them out for sale, and also when I ship them out to make sure they are in working condition. I check used camera shutters and meters to make sure they are approximately accurate, i.e. I check them by eye to make sure the shutter works at all speeds, that each speed is definitely different from the next, and I make sure the meter gives the correct exposure outdoors. I do not check each camera shutter and meter on calibration equipment.
THE EXCEPTION to this Return Policy are SPECIAL ORDER items acquired at your request (which are sold specifically without return or refund privileges) OR items marked NO RETURN on the product shopping cart page.
CameraQuest is a Cosina Voigtlander USA Distributor. New Voigtlander products are sold with the one year Voigtlander USA warranty. See Voigtlander USA Warranty Details. Used Voigtlander items do not have a warranty unless specifically advertised as such.
Mailing Address
Stephen Gandy
1336 Moorpark Rd, Box 184
Thousand Oaks, CA 91360-5224 USA
(make sure you use write "Box 184" -- "PO Box" will go to the wrong address!)
Prices are in US DOLLARS only. California law requires 9.5% sales tax for shipments within California only.
Mistakes: If it can be made, I have probably already made it. If I haven't made it, my subconscious is undoubtedly searching for it and will make it. Nevertheless, I correct my mistakes as quickly as possible. I am not out to take advantage of you in some way. The world is too small a place for that.
Likewise, I will not honor the occasional pricing error which might turn up due to clerical errors. They are rare, but they can happen.
New -- Unused in the original factory box
Mint has next to no wear on item, but has (presumably) been used, almost the same as New
Mint- Still a very clean and beautiful piece, shows signs of very slight wear, usually very minor scratches or wear marks.
Excellent ++ Very clean, but a few more wear marks than Mint-. This is still a very nice camera or lens in collectible condition
Excellent + Shows slight wear, but item still taken care of and not abused
Excellent Item shows average wear, brassing. It has been used.
Very Good Items shows a lot of wear, usually brassing and lots of marks/scratches
All items, unless otherwise stated, are in good working order.
Optics are described separately from cosmetics. Sometimes you can have a worn lens with near mint glass, or a mint lens with damaged glass.
Working condition and defects, such as dents or engravings, are described separately.
Inevitably no one will agree with anyone ALL the time on grading. Please understand that although mistakes might occur, no intent is made to mislead. It's much easier and faster to do it right the first time than to disappoint customers. All items are in working condition unless otherwise stated.
Special Conditions such as engravings, dents, deep or large scratches, are described in addition to the above terms.
USED Cameras: Each used item is inspected when it is listed in inventory, and again before it is shipped. Dealing with used cameras decades old, it is possible something can stop working between the time it was bought, and the time it is sold months later. Used cameras and lenses are checked to see that the controls work smoothly, the shutters work, the glass is clean and un-damaged, and that the meters work. Unless the camera is overhauled (it would be listed as such), the shutter speeds and meter calibrations are not checked on repair equipment. I do make sure the range of shutter speeds are accurate and changing at least to the eye, and that the meter is accurate to the f/16 sunny day rule (bright sunlight, the meter should show f/16 at 1/ASA shutter speed). The exception to this are cameras / lenses listed for sale with various defects. For all of that, if something is not right, we can try to work it out, or you may return it, see the return policy below.
Revised: March 13, 2024 . Copyright 1996-2024 Stephen Gandy. All rights reserved. This means you may NOT copy and re-use the text or the pictures in ANY other internet or printed publication of ANY kind. Information in this document is subject to change without notice. Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.